GraminHat - Shipping Policy

At GraminHat, we are committed to delivering your orders in a timely, safe, and reliable manner. This Shipping Policy explains our shipping practices, delivery timelines, and related terms. By placing an order with us, you agree to the terms mentioned below.

1. Shipping Coverage

We currently ship orders across India. Delivery availability for your location will be confirmed at the time of checkout. If delivery is not possible to your pin code, you will be notified before completing your order.

2. Processing & Dispatch Time

• Orders are usually processed and dispatched within 15-30 Minutes after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.

3. Delivery Timelines

• Estimated delivery time is between 15-30 Minutes depending on your location.
• Remote areas may take longer than standard timelines.
• We are not responsible for delays caused by courier companies, natural calamities, strikes, or unforeseen circumstances.

4. Shipping Charges

• We offer free shipping on eligible orders as per ongoing offers.
• For other orders, shipping charges will be displayed at checkout before payment.

5. Order Tracking

Once your order is shipped, you will receive an email/SMS notification with the tracking details. You can track your order using the tracking ID on our courier partner’s website or through your GraminHat account.

6. Failed Delivery & Re-attempts

• If the customer is unavailable at the delivery address, our courier partner will make up to 2 re-attempts.
• If delivery is still unsuccessful, the order may be returned to us, and reshipping charges may apply.

7. Damaged or Missing Items

If you receive a damaged package or missing items, please contact our support team within 48 hours of delivery with pictures of the package/product.

8. International Shipping

Currently, we do not provide international shipping. Our services are limited to India.

9. Contact Us

For questions related to shipping or delivery, you can reach out to our support team:

📧 Email: connect@graminhat.in
🏢 Address: GraminHat, Rajiv Nager, Gurugram, 122001, Haryana, India