These Terms and Conditions ("Terms") govern your access to and use of the GraminHat mobile application, website www.graminhat.in, and associated services...
"You," "your," "user," or "customer" refers to any person who accesses or uses the Platform.
"Services" refers to the technology platform that facilitates the sale and delivery of products...
You must be at least 18 years of age and competent to contract under the Indian Contract Act, 1872...
To place orders, you must create an account by providing accurate, current, and complete information...
All product listings constitute an 'invitation to offer'. Your order is an 'offer' to purchase...
Delivery timelines are estimates and may be affected by factors beyond our control...
Given the nature of our business, our return policy is limited. Please review the following carefully before placing an order with GraminHat.
8.1.1 You may return the Product in an order, subject to the satisfaction of the following conditions:
8.1.2 You shall check the Products upon delivery and initiate exchange or return with the requisite proofs on the Platform, as available. You may also exchange or return the eligible Products by contacting our customer support team.
8.1.3 You may request exchange or return of the eligible Products, purchased from the Sellers provided that the Products are sealed/unopened/unused and in original condition and on the same day of delivery/or as per the exchange/refund timeline suggested by Seller/displayed on product checkout page, if any. Please note, the requests for exchange or returns will not be accepted from the day following the day when Product(s) were delivered to You unless there are certain categories of the Products for which higher return or exchange period is provided. You are requested to dispose of the Products for which refund has been processed. It is clarified that Your request for exchange or return of the Products shall only be processed if the relevant Seller accepts such request.
8.1.4 For digital products, including gift cards and vouchers, no returns or refunds are permitted. If You encounter any issues related to validity, usage restrictions, or redemption, You must contact the respective issuer. Please review the issuer or Platform’s terms and conditions which apply alongside these Terms.
You may cancel an order without charge at any time before the Seller accepts the order. You cannot cancel the order post acceptance of order. Your order may be canceled (in full or partially) for reasons including shortage or unavailability of certain Products, force majeure events, non-availability of services, unforeseen circumstances, delivery-related issues, or if there are concerns regarding fraudulent activity or non-compliance with these Terms. In case of acceptance of cancellation of any order, You will not be charged for such cancellations and You will receive a refund for any payment already made, as early as practically possible.
Please be informed that when You opt to return the Products, upon verification of the Products and the documents relating thereto, the refund amount for such Products which are eligible for return as per these Terms, will be processed within a period of seven (7) business days from the date of verifying and confirming the refund request.
The refund amount of prepaid orders will be credited to the source account. Refunds are subject to processing times by your financial institution or payment gateway service provider, and it may take some time for the refund to appear on your account statement.
In the event of a refund for cash-on-delivery (COD) orders, the refund value will be credited to the User's GraminHat Wallet in the form of a GraminHat Gift Card. This is due to the absence of a source account for such transactions. These GraminHat Gift Cards are classified as prepaid payment instruments and are subject to the terms and conditions applicable to prepaid payment instruments.
All content on the Platform is the property of GraminHat Ventures Pvt. Ltd...
The Platform and all Services are provided on an "as is" basis...
You agree to indemnify and hold harmless GraminHat...
The Platform may contain links to third-party websites...
These Terms shall be governed by and construed in accordance with the laws of India...
Email: connect@graminhat.in
Address: Rajiv Nager, Gurugram, 122001, Haryana
✅ Thank you for choosing GraminHat!